Shipping Policy
At Celestra Bloom, we aim to ensure your order is processed and delivered with care. Please review our shipping terms below:
1. Processing Time
- Order confirmation & system entry: 1 business day
- Design & quality check: 1 business day
- Production time: 5–7 business days for Hoodies and T-Shirts
- Logistics handling: 1 business day
- Tracking number issued: Within 24 hours on normal working days (excluding weekends and holidays)
2. Shipping Time
- Once shipped, tracking information will be updated within 8–9 business days for Hoodies and T-Shirts (excluding weekends and holidays).
3. Delivery Time
- The total delivery time is calculated as:
Processing Time + Shipping Time - Under normal circumstances, delivery is expected within 13–17 business days from the date of order confirmation.
- In case of force majeure (such as logistics disruptions or customs delays), we will notify you of any delays within 3 business days and provide alternative solutions.
4. Customer Assurance
- We are committed to delivering your products on time and in excellent condition.
- If we are unable to meet our stated shipping policy, we will take full responsibility and work with you to resolve the issue promptly.
5. Contact Us
For any questions or concerns about your order or our shipping policy, please contact us at:
📧 [email protected]
📞 +1 484 473 2051
Our customer support team will be happy to assist you.